Systems Administrator
| | | | | | Industry Focus: | Information Technology | | Job Title: | Systems Administrator | | Looking For: | Permanent Full-Time | | Visa Status: | U.S. Citizen | | Salary: | $55000 - $70000 | | Education Level: | 4-Year College Degree | | Relocation: | No Relocation | | Travel Preference: | 50% Travel | |
PROFESSIONAL OBJECTIVE
A position as a Senior Technical Support Specialist that will capitalize on acquired expertise, creative
talents and commitment to excellence. Desire a position with career incentives and growth potential.
SUMMARY OF QUALIFICATIONS
Innovative Technical Professional with developed leadership skills, a comprehensive background in application development, and 8+ years of expertise in the following broad-based competencies:
BUSINESS PROCESS ANALYSIS
EMERGING TECHNOLOGIES
CLIENT-SERVER ARCHITECTURE
COMPUTER IT/IS ARCHITECTURE
NETWORK SETUP/TESTING
INTERNET/INTRANET DESIGN
PROJECT MANAGEMENT
SOFTWARE DEVELOPMENT
END-USER SERVICE/SUPPORT
Ø Expertise in computer applications, systems configuration, hardware/software installation, project logistics, application integration, systems migration, networking and post-installation support.
Ø Highly skilled in the design and deployment of enterprise-wide technology solutions in support of internal staff and customers. Experienced in troubleshooting and resolving application issues.
Ø Experienced deploying desktop software from a centralized server and in the design and interconnecting of networks using TCP/IP and IPX/SPX protocols over dial-up lines, DDN and the Internet.
Ø Refined leadership, project management, technical, oral/written communication, intuitive, analytical, interpersonal, organizational, administrative, and conflict resolution skills.
Ø Effectively manage multiple, concurrent and senior-level projects and responsibilities. Thrive in both individual and collaborative work arenas. Skilled in the full software development lifecycle.
Ø Self-motivated and proactive team player/builder with a superior work ethic and an ability to think out of the box. Continual learner, able to quickly grasp new ideas, concepts, methods and technologies.
COMPUTER / TECHNICAL SKILLS
Software:
Lotus Notes, WinInstall, MS Office, Access, Outlook, VBA, SQL, Exchange, Terminal Services, Citrix, PC Anywhere, VNC, RAS, ODBC, Pendragon Forms, AimKeys, AimTools, Macro Scheduler, Corel Draw, MS SMS, Netscape, Procut, PDA (Palm and Pocket PC), & ArcServeIT
Operating Systems:
MS Windows XP/2000/NT/9x/CE, Palm OS, Pocket PC, MS-DOS, Linux, OS/2, & MacOS
Networking:
Ethernet & Token Ring network client/server systems, Wireless 802.11, ISDN, DSL and Cable Networking
EDUCATION AND CERTIFICATIONS
PENNSYLVANIA STATE UNIVERSITY – Harrisburg, PA
B.S., Mechanical Engineering Technology, 1996
Ø Microsoft Certified Systems Engineer (MCSE), Windows 2000 & NT
Ø Microsoft Certified Professional + Internet (MCP + I)
Ø Microsoft Certified Professional (MCP)
Ø A+ MS Windows & DOS Environments Specialty Exam
Ø A+ Core Service Technician Exam
PROFESSIONAL EXPERIENCE
ELECTRONIC DATA SYSTEMS (Contracted to NAVSISA) – Philadelphia, PA 7/02 - Present
Advanced Systems Administrator / Desktop Integration Specialist
Assist Navy personnel in providing a reliable desktop computing environment including an efficient LAN/WAN system comprised of multiple file and application servers. Deploy, troubleshoot, reengineer and maintain desktop systems in two PA sites. Integrate and implement new hardware and software desktop technologies in support of 4,500+ end-users. Implement commercial-off-the-shelf (COTS) and Department of Defense (DOD) products. Update operating systems and configure desktop hardware and peripheral components. Test and debug software, identify and resolve dynamic linked library (DLL) conflicts, and collaborate with vendors to obtain updated program drivers. Troubleshoot and resolve network connectivity issues, and deploy new software versions, patches, bug fixes and updates. Evaluate and recommend emerging technology products. Configure rights and accounts on file servers in compliance with licensing parameters. Document locally-engineered application interfaces, and recommend strategies designed to reduce the total cost of ownership for Navy desktop computing. Currently writing installation routines and designing forms for the Naval Marine Corps Intranet (NMCI). Install related software, assist government staff with testing, and manage current lab support for deployed software.
ELECTRONIC DATA SYSTEMS (Contracted to The Vanguard Group) – Malvern, PA 1997 - 2002
Project Team Lead / Operating System Migration Project, 1/02-7/02
Orchestrated the Windows 2000 rollout for 6,000+ desktop and laptop PCs. Scheduled, supervised and directed workflow of eight well trained project technical staff. Designed a custom spreadsheet to collect and document data and installation information pertaining to the migration initiative. Integrated information on each PC selected for an operating system migration and provided a checklist for the rollout team. Increased productivity and eliminated errors in migration through enhanced documentation.
Systems Administrator, 5/97-1/02
Performed network administration and backups for sites worldwide. Served as project leader on complex projects in multi-site, multi-project environments Administered Exchange, Citrix, terminal services, SQL 7, users, and computers. Built and deployed servers. Managed technical support for 1,700 users at multiple sites. Hired, trained, and scheduled six+ technical personnel to meet service deliverables. Consistently recognized as top performer.
Projects included:
Ø Led upgrade effort on 10,000 workstations to meet Y2K needs. Exceeded deliverables by 40% and completed project eight weeks ahead of schedule. Saved $170,000+ with labor costs 20% below budget.
Ø Seamlessly migrated a 500-user office from an obsolete server to Compaq Proliant with RAID 5. Reconfigured desktops to map to new server using batch files and logon scripts. Completed process in one weekend with no service interruption.
Ø Led memory swap and asset tracking project to upgrade memory of 3,500 PCs and track assets on each PC. Completed project four weeks ahead of schedule and saved company $80,000 by reusing memory.
Ø Served as third level technical support assisting 70 second-level technicians with complex problems.
v Designed Access 2000 database to manage network security. Database stores over 3,400 profiles for all 12,000 on-site users.
Ø Designed Access 2000 database to manage IMAC activity including pickup, delivery and reporting.
Ø Designed several Access 2000 databases used to verify and report service level metrics to Vanguard management.
Ø Managed six off-site centers with strict service-level metrics. Responded to help desk calls within four hours and resolved them within 24.
Ø Managed NT servers and work domains and administered up to 70 users. Managed user directories, accounts, share permissions, and server space.
Ø Set up all new equipment for network connectivity. Configured network settings, including IP address, gateway, and DNS.
Ø Created Palm Pilot program to scan and add data to client’s IMAC database.
PC GENERATIONS – Hershey, PA 1994 – 1997
Systems Administrator
Assembled and installed home and business computer systems. Installed hardware components, operating systems, and software applications. Diagnosed and corrected computer problems, including device conflicts. Installed desktop systems at client sites.
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Marc Brooks1266 W. Maple Ave
Langhorne, PA 19047 US
(215)702-8573 (Day)
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marc@pdajacket.com
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