Scope Sells hotel guestrooms, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits.
Primary Responsibilities Establishes client base of organizations, associations, social groups, and corporate businesses through direct outside and inside sales, in order to secure business for the hotel. Ensures that predetermined sales expectations are met or exceeded. Develops and maintains relationships with key clients in order to produce group and/or convention business. Negotiates guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines. Confirms agreements in writing and forwards document to client and affected hotel departments. Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures. Forecasts and accurately records and all bookings and cancellations. Assists the Director of Sales with the implementation and achievement of the Sales Marketing plan. Attends and represents company at trade shows and city-wide conventions. Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction. Maintains a professional image at all times through appearance and dress. Follows company policies and procedures and is able to effectively communicate them to subordinates. Fulfills Manager on Duty shifts. Note: Other duties as assigned by supervisor or management
Relationships Internal: All hotel departments: To communicate client expectations. Reservations: To confirm guestroom availability. National and Regional Sales: Share leads and account and client information. External: Guests: To provide service. Travel Agencies: To promote hotel services and generate business. Competition: To stay informed of competitive strategies and business conditions. CVB: To promote hotel services and generate business.
Qualifications Education/Experience: High School diploma or equivalent. A minimum of two years work experience in sales field is preferred. Special consideration will be given to those who exhibit exemplary performance. Certification and/or License Requirement: Alcohol awareness certification as required by local or state government agency.
Skills: Interpersonal skills. Sales/negotiating abilities. Attention to detail. Computer Skills. Planning and organizational abilities.
Working Conditions: Will be required to work nights, weekends and holidays. Will be required to work in fast paced environment.
Physical/Cognitive Abilities This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. A majority of time will be spent selling and negotiating hotel guestrooms and banquet facility and services, therefore a significant portion of time is spent speaking, listening, thinking, and writing. A majority of time is spent conducting outside sales, therefore a significant amount of time is spent communicating and interacting with various people inside and outside of the hotel. This person will be listening and speaking to guests and staff, making quick decisions and using problem-solving skills. Reading and writing abilities are often used when communicating with the hotel outlets and outside contacts when planning services, as well as to document any sales related activity. A portion of time is spent moving about the property while conducting tours or meeting with other hotel departments. Some travel is necessary in order to meet potential clients and to attend conventions and trade shows. Mathematical skills, including basic math, problem solving, reasoning, negotiating, profit/loss concepts, variances and percentages are often used. This person will occasionally assist in breaking down or setting up of banquet space, or assist in food service, requiring lifting of up to 50 pounds.
Organizational Structure Reports to: General Manager
This job description is a general representation of the duties and responsibilities commonly found in Hospitality for this type of position; it may be modified at an individual hotel based upon business necessity.
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