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Specialist, Sr. Marketing Communications
Horsham, PA US
Accounting & Finance
Specialist, Sr. Marketing Communications
Title: Specialist, Sr. Marketing Communications Location: UNITED STATES-PA-Horsham Other Locations: UNITED STATES-IA-Cedar Rapids, UNITED STATES-WI-Milwaukee Job Number:_120006369
APAC Customer Services, Inc., an EGS Company, is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 the company employs a diverse global workforce in several customer interaction centers worldwide. Principal Responsibilities * Manage the complete Request for Information (RFI), Request for Proposal (RFP), bid process to ensure the Company produces high-quality bids for clients and prospects within their guidelines and timeframes. * Utilize writing skills to produce high quality RFI, RFP, formal bids, and client / prospect presentations. * Coordinate, schedule, gather bid materials, and interface with multiple Subject Matter Experts (SMEs) in order to create a high-quality bid response on schedule. * Communicate strong sales solutions to meet and/or exceed prospective clients' expectations. * Develop a network team of SMEs and cross-train others on the team to provide bench strength. * Develop accurate and individualized proposals through conducting research and using current publication methods as per the high-profile client's or potential high-profile client's needs in a time sensitive manner. * Responsible for leading critical proposal projects by providing expertise and guidance to teammates and Sales department. * Maintain library of current information regarding the Company's brand and outsourcing industry for research purposes. * Schedule and/or facilitate strategy calls with Operations Departments and Sales department to clarify proposal subject matter, format, and deadlines to meet the needs of the client or potential client. * Draft copies of proposals and make any necessary edits and revisions to meet clients' needs. * Maintain the Company's brand to ensure consistency of all corporate communications and presentations. * Oversee and lead production of final proposals and ship documents to all intended recipients. * Partner with Legal Department to ensure client contracts in compliance with the Company's policies and procedures and with legal requirements. * Write and publish the Company's Corporate communications, including corporate newsletter, press releases, and ghost writing for Executive and Senior Management. * Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations. * Knowledge, understanding, and compliance with the Company's policies and procedures. * Provide feedback to management concerning possible problems or areas of improvement. * Make recommendations to implement improved processes. * Perform other duties as assigned by management. Qualifications: * Bachelor's Degree or equivalent in relevant work experience. * 3 years of RFI and RFP bid process communications and coordinating "enterprise-size" RFI and RFP initiatives required. 5 years of RFI and RFP bid process communications and coordinating "enterprise-size" RFI and RFP initiatives preferred. * Experience within the Business Process Outsourcing (BPO) and/or Customer Relationship Management (CRM) industries required. * Excellent computer skills including Microsoft Office applications. Knowledge of Proposal Management and Production System (PMAPS) WebPro preferred. * Demonstrated excellence in time management skills. * Excellent problem solving skills. * Excellent interpersonal, written, and oral communication skills. * Ability to work in a team fostered environment. * Ability to work in a multi-tasked environment. * Ability to prioritize and organize work. * Ability to adapt to a flexible schedule. Work Environment * Office environment. * Ability to lift and/or move 20 pounds with or without accommodation. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, state or local laws. Job: Marketing