The General Manager (GM) contributes to Town Sports International's success by leading club operations, sales, and fitness to develop and sustain a club environment that supports TSI's Mission, Values and Guiding Principles. In addition, the GM leads efforts to drive net-member gain, and ancillary revenue in the club.
The GM spends the majority of their time developing staff members and communicating TSI initiatives to ensure the team is in alignment with company objectives, with a constant focus on ways to elevate the member experience and create `members for life'. As "Ambassador of the TSI Brand Experience", the GM must consistently model and hold each staff member accountable to TSI's three standards of operational excellence:
Always Welcoming, Always Helpful and Always Accountable.
The General Manager reports directly to the District Manager.
Responsibilities and essential job functions include but are not limited to the following:
Role model and promote TSI mission, values and guiding principles by motivating and supporting the club team ensuring employee and member engagement.
Provide effective operational guidance to club team to successfully execute company programs to achieve a competitive advantage (ie: Operational Excellence).
Responsible for successful operation of the club.
Create a positive, team-oriented work environment by motivating and inspiring associates to achieve their best and continue to serve as a role model for others.
Build internal partnerships and create relationships within TSI while moving the business forward.
Create opportunities to grow member count through high quality interactions and programs designed to drive overall member engagement.
Build and develop high performing teams focused on delivering a legendary member experience while creating an environment of trust, mutual respect and genuine concern for individual growth and development.
Ensure club is staffed with high level talent by recruiting, training and developing team.
Manage day to day performance of all club team members providing timely, consistent and action orientated feedback that supports TSI's mission, value and guiding principles and delivering behavioral change for desired results.
Effective management/leadership of a single club with overall P/L responsibility through:
- Generating membership growth and increase member retention
- Optimizing membership and ancillary revenue
- Achieving/exceeding district/regional performance goals
Overall accountability for the consistent and effective execution of all operational management, people management, sales and cash management, and facilities management that meet or exceed company standards.
Summary of Required Education & Experiences:
BA or BS degree
AED/CPR Certified (required)
3-5 years of management experience in a relatable field