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For your reference, we have included the original job posting below.
Technical Support Analyst
Job Number:
43879386
Company Name:
Kelly Services
Job Location:
Cambridge, MA US
Job Category:
Information Technology
Technical Support Analyst
Our Cambridge client has a one year contract opportunity for a Technical Support Analyst. This position is part of a team that supports function specific applications used across the Research and Development department of a biopharmaceutical company. This position is a key member of that team and will provide technical support for Oracle Clinical/RDC and multiple related applications. The individual will be responsible for: Analyzing and troubleshooting problems encountered by internal and external users of regulated clinical data management applications. Installing and testing application patches and customizations across all environments .Providing technical expertise and guidance to less experienced team members. Leading cross functional team to investigate performance issues; determine root cause, devise remediation plan and define implementation plan. Creating required documentation for application upgrades, technical support and end user support. Following required procedures to coordinate with other IT groups for issue resolution and remediation in the application production environment. Following all established SOPs, change control procedures and communications processes for both IT and business functions as applicable. Providing technical assistance as needed to support analysts supporting related applications. Familiarity with the following, or similar, software applications is required. Oracle Clinical, TMS, RDC, CRFTrack, and AERS QualificationRating Application Servers Oracle Application Server 5+ Yrs. Enterprise Databases Oracle RDBMS 5+ Yrs. SQL 5+ Yrs. Operating Systems Unix
